Introduction
Welcome to Zonic Parts. We are a dedicated supplier of Dodge & Jeep (Mopar) spare parts in the UAE, committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website zonicparts.com or use our online parts ordering and delivery services.
1. Information We Collect
We collect and process various types of information to fulfill your orders and improve your shopping experience, including:
A. Personal Information
When you interact with our website or place an order for spare parts, you may provide us with the following personal information:
Name
Email address
Phone number
Shipping address (for parts delivery)
Payment details (processed via secure gateways)
Vehicle information (such as model, year, VIN / chassis number, engine type, transmission type) to ensure correct part fitment
Order history and service requests (e.g., fitment questions)
IP address
B. Usage Data
We collect information about how you use our website, including:
Browser type and version
Pages visited and products viewed
Date and time of your visit
Time spent on each page
Referring URL
Other diagnostic data
C. Cookies and Tracking Technologies
We use cookies and other tracking technologies to enhance your browsing experience, remember your cart contents, and gather information about your activity on our website. You can control the use of cookies through your browser settings; however, disabling cookies may affect the functionality of our website (e.g., adding items to the cart or checking out).
2. How We Use Your Information
We use your information to:
Process and fulfill your spare parts orders (including checking stock and shipping)
Provide customer support and respond to your inquiries (including part compatibility and fitment issues)
Improve our website interface and product catalog
Send you updates about your order status, delivery tracking, and service reminders (e.g., maintenance schedules)
Send promotional offers, new arrivals, or newsletters (only with your consent)
Conduct market research and analyze usage patterns to improve our inventory
Comply with legal obligations (e.g., tax records, safety recalls) and protect our rights
3. Sharing Your Information
We do not sell your personal information to third parties. However, we may share your information with:
Service Providers: We engage third‑party companies to assist in operating our website, processing payments, facilitating shipping and logistics (e.g., courier companies), or performing other services on our behalf. These providers have access to your personal information only to perform specific tasks and are obligated to maintain its confidentiality.
Manufacturers/Suppliers: We may share VIN/chassis numbers directly with official parts distributors to verify parts compatibility for special orders.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., Dubai Police, RTA, or UAE consumer protection bodies).
4. Security of Your Information
We take the security of your personal information seriously and implement industry‑standard measures to protect it. This includes secure storage of transaction records, encrypted connections (SSL) on our website, and restricted access to customer data within our online store infrastructure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
You have the right to:
Access the personal information we hold about you
Request correction of any inaccurate or incomplete data
Request deletion of your personal information, subject to certain legal obligations (e.g., tax record retention or warranty requirements)
Object to the processing of your data or request its restriction
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our website. The “Effective Date” at the top of this page will be updated accordingly.